Shipping policy

Shipping Policy

Processing time:
Please allow 2–5 business days for your order to be processed and prepared for shipment. Each item is made to order to ensure quality and reduce waste.

Shipping times:

• United States: 3–7 business days

• International: 7–20 business days (varies by destination)

Shipping times are estimates and may vary due to factors such as carrier delays, customs processing, or high order volumes.

Shipping rates:
Shipping costs are calculated at checkout based on your location and the products in your order.

Order tracking:
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information so you can monitor your delivery.

Wrong address / undeliverable packages:
Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

Lost or damaged packages:
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at dollhousegallery@outlook.com with your order details and we’ll be happy to assist.

Thank you for supporting our small business!